VIKAS SHARMA 
Attaining professional enrichment in the domain of Sales and Marketing/Process Management /Business Development/ Client Relationship management with a frontline organisation
Synopsis 

 A result oriented Marketing Professional with nearly 4 years of rich and extensive experience in Sales and Marketing, Process Management and Client Relationship Management. 
 Currently employed with Axis bank as Relationship Manager – Priority Banking.
 An Out-of-the-Box thinker with a proven track record of increasing revenues, streamlining workflow and creating a teamwork environment to enhance productivity.
 Expertise in marketing plan execution, product promotion and implementation of business strategies to accomplish the decided targets. 
 An innate flair for accepting challenges, managing & leading sales / collection functions and achieving desired targets.
 Excellent interpersonal, communication and organizational skills with proven abilities in team working, customer relationship management and planning.
Area of Expertise:

Sales and Marketing
 Running the sales and marketing operations & accountable for increasing sales growth and driving sales initiatives at existing accounts and creating new accounts in order to achieve business goals.
 Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets and repeat/ referral business.
 Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share metrics. 
 Initiating cross selling with the help of other departments

Process Management
 Evaluating, establishing and maintaining MIS development policies, methodologies and procedures.
 Implementing Management Information Systems with a view to keep record of key business indicators and facilitate critical decision-making process.
 Streamlining existing processes to enhance efficiencies while minimizing operational time/costs.
 Redressing customer concerns with minimum TAT. 

Customer Relationship Management 
 Attending to customers concerns & complaints and undertaking steps for effectively resolving them. 
 Interacting with the customers on regular basis to ensure product satisfaction and regular patronage of products. 
 Maintaining cordial relations with key decision makers at the customers to sustain the business and increase market shares.

Team management
 Recruiting, mentoring, training and development of the field functionaries to ensure sales and operational efficiency. 
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.

Organisational Experience:

Presently working with Axis Bank Relationship Manager –Priority Banking
Since Feb 2007 till date.
Key Performance Areas:
 Sales and Marketing: Managing a team of Branch development executives along with a team of tele sales for the achievements of sales targets and organizational goals. Market the company’s investment products like Mutual, Insurance, D mat account, Term deposits etc. through tele calling, banners, leaflets, etc. Accountable for the increased sales growth. 
 Portfolio Management: Provide clients with investment solutions that best suit their requirements. Client satisfaction ensures the company gets business by the repeat and referral policy. 
 Financial Analysis: Preparing detailed research report of companies including conducting an industry analysis. Performing detailed discounted cash flow valuation and ratio analysis. Identifying historical and financial profiles of companies

Previous experiences

Worked with Kotak Mahindra Bank Ltd. as Assistant Manager – (CASA) From March 2006 to Jan 2007.
Job Profile –
To handle a team of sales executives for current and saving Bank account opening. and to sell third party distribution products like Mutual and Insurance. 
Worked with ICICI BANK. As a Team Leader from From Feb 2004 to Feb 2006.-
Job Profile-
To handle a team of sales executive for the achievement of sales targets for opening of CASA and investment products of the company.

Accomplishments:
 Successfully achieved the business target of home loans through mentoring & training direct sales team (DST) staff.
 Effectively handled business worth Rs. 4Crores in FY’06-0 and worth Rs. 102 Crores in FY’06-07
 Received Certificate of Excellence from ICICI Bank for overachieving Targets (150 CASA opening) with in 2 months of Joining.
 Recognised for selling highest fixed deposit worth 1.5 crore in the 1st year of joining. 
 Proficiently qualified for the contest conducted by ICICI Bank for achieving the highest slab. 
 Played a vital role in establishing and promoting Kotak Bank Branch in Agra and was acknowledged for overachieving of targets.
 Received Certificate of Excellence for handling the business efficiently.
 Already achieved Targets of the year, while four more business months to go in Axis Bank.


Academic Credentials

 Masters in Business Administration in Marketing and Finance from IIPS Lucknow affiliated to Uttar Pradesh Vidyaparishad, Lucknow Through Distance Learning 2005 to 2007.
 B.A. (Voc) in marketing from DDIVE Institute, Agra affiliated to Dr. BRA University, Agra in the year 2003.
 Computer Skills: Ms-Office, Tally 5.4, Internet operations.
Personal Details

Date of Birth : 15h Jan 1981
Marital Status : Married
Father's name : Sh. Umesh Chandera Sharma.